FAQ: Making a Booking

If you can’t find your answer here, please do not hesitate to contact us.

Can you help me with my travel arrangements?

We are not able to book any travel arrangements for you outside of our trips, however we offer airport and train station transfers and recommended flight and train times. Please contact us at bookings@velusso.co.uk if you have any questions surrounding your travel arrangements, or alternatively, please send us a message via the Contact section on our website.

Can you guarantee every trip will run?

We require a minimum of four people to facilitate one of our tours. As long as the minimum requirement of bookings is met then we will run the tour. If we absolutely must cancel a trip due to low enrolment, we will make every effort to do so at least 45 days prior to the start of the trip and a full refund will be issued. We will make every reasonable endeavour to run the tours as advertised, however in some circumstances where this may not be possible, we will ensure practical alternatives are offered to our guests.

What time is check out?

Check out from Velusso accommodation is 10.30am.

We advise guests to use our complementary airport transfer which departs the Velusso Villas between 8.30 and 10.00, dependant on the group’s flight arrangements. The transfer service timing is subject to change based on overall group arrangements.

For those departing outside of our recommended departure times, we ask guests to arrange their own transfer to the airport.

What time is check in?

Check in to Velusso accommodation is available from 12:30pm.

We advise guests to use our complementary airport transfer which departs from Palma de Mallorca Airport and timing is dependant on the group’s flight arrangements. The transfer service timing is subject to change based on overall group arrangements.

For those arriving outside of our recommended arrival times, we ask guests to arrange their own way to the villa.

What’s included in the price?

    • Professional cyclist leading each ride
    • Professional soigneur support
    • 4/5 days based in luxury private accommodation
    • Morning ride analysis carried out by professional cyclist
    • Post ride massage
    • In-house chef
    • Velusso apparel
    • Meticulous planning and logistical support
    • Airport Transfers (if arrival/departure times are grouped)
    • Single-occupancy, full board accommodation, unless guests wish to share
    • Support car
    • Overnight kit laundry service
    • Bike cleaning and maintenance
    • Energy boosting breakfast, ride nutrition, post-ride protein bar, recovery lunch and dinner
    • Selection of local wines and beers

How much will a Velusso experience cost?

Prices of upcoming trips can be seen in the Destination section on our website. A non-refundable deposit of 40% is payable on booking confirmation and the full balance is due 90 days before departure. Velusso only ask for the full balance to be paid up front if a booking takes place between 0 – 90 days before travel.